Rosebud Meadow prides itself on making quality products. All of our products comply with current EU legislation and have full safety assessments from a registered chemist. Due to the handmade and natural process used in the process, size, shape, texture, colour and general appearance may differ from batch to batch, and bar to bar. Every bar is individual.

When placing an order with us, it is your responsibility to provide your correct name, address, and postcode. We will not be held responsible for nondelivery if inaccurate information is given.

Safety

* Our soap is for external use only, not to be used around the eyes, mucous membranes or on broken skin. If irritation occurs discontinue use. *

Payment

All payment must be made in full before orders can be dispatched. Payments are made through our payment gateway on the website – you just need a valid credit or debit card.

Returns Policy

Rosebud Meadow Goat Milk Soap’s returns policy is governed by the Consumer Contracts Regulations that came into force on 13 June 2014: This states that customers have 14 days after the day on which the goods come into the physical possession of the consumer or the person that he/she asks you to deliver the goods to, to cancel their order.

Due to the personal nature of our products, We can only accept returns on unopened and unused soaps. Goods that arrive with us in an unsaleable condition will be subject to a reduction in the refund value.

The original postage costs will be refunded when returning an item, but not the returns postage. If an express delivery service or similar was originally used to send the goods, then this will not be refunded – the normal shipping rate will apply.

Returns will be processed by us within 5 working days of receiving the returned items.

The refund will then be processed by PayPal in accordance with its refund policies. Returns must be sent to the following address: Rosebud Meadow, Off Marlbank Road, Welland, Worcestershire WR13 6NB.